PalaTEQ Solutions LLC (“PalaTEQ,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (palateq.com), contact us, or engage our IT consulting and technology services.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described here, please do not use our website or provide us with your personal information.
1. Information We Collect
Information You Provide Directly
We collect personal information you voluntarily provide when you:
- Fill out a contact, inquiry, or consultation request form on our website
- Send us an email or call us directly
- Request a proposal, quote, or statement of work
- Enter into a service agreement or business relationship with us
- Subscribe to communications, newsletters, or updates
- Apply for a position at PalaTEQ Solutions
This information may include your name, job title, company name, email address, phone number, mailing address, and any other details you choose to share with us.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version, operating system, and device information
- Pages visited, time spent on each page, and referring URLs
- Links clicked and other interaction data
- Cookies, web beacons, and similar tracking technologies (see Section 5)
This data is collected in aggregate and is primarily used to improve our website performance and user experience. It is not typically linked to a specific individual unless you have also provided us with direct personal information.
Information from Third Parties
We may receive information about you from publicly available sources, business partners, referral partners, or third-party platforms (such as LinkedIn) in connection with business development or service delivery activities. We handle such information in accordance with this Privacy Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Respond to inquiries — to answer questions, provide requested information, and follow up on consultation requests
- Deliver services — to perform IT consulting, software development, cloud solutions, and other contracted services
- Send communications — to provide project updates, invoices, service notifications, and (with your consent) marketing or newsletter content
- Improve our website — to analyze usage patterns, diagnose technical issues, and enhance site content and functionality
- Fulfill legal obligations — to comply with applicable laws, regulations, contractual duties, and enforce our agreements
- Protect our business — to detect, investigate, and prevent fraudulent transactions, security incidents, or other illegal activity
- Process job applications — to evaluate candidates and manage hiring processes
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. How We Share Your Information
We do not sell or rent personal information. We may share your information only in the following limited circumstances:
Service Providers
We engage trusted third-party vendors to support our operations, such as cloud hosting providers, email delivery platforms, CRM tools, and analytics services. These vendors are contractually obligated to protect your information and may only use it to perform services on our behalf.
Business Transfers
In the event of a merger, acquisition, sale of assets, or other corporate transaction, personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if your information becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information when required to do so by law, or in response to valid legal requests such as subpoenas, court orders, or government agency requests. We may also disclose information when we believe disclosure is necessary to protect the rights, property, or safety of PalaTEQ Solutions, our clients, or the public.
With Your Consent
We may share your information for other purposes with your explicit prior consent.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device by your browser.
Types of Cookies We Use
- Essential cookies — required for core website functionality and security
- Analytics cookies — help us understand how visitors interact with our website (e.g., Google Analytics)
- Preference cookies — remember your settings and improve your experience on return visits
You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our website may not function properly if cookies are disabled. For more information about managing cookies, visit www.allaboutcookies.org.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
- The duration of our business relationship or contractual engagement with you
- Legal, regulatory, tax, or accounting obligations applicable to our business
- Statutes of limitations relevant to potential legal claims
- Our legitimate business interests, such as maintaining service records
When personal information is no longer needed, we securely delete or anonymize it in accordance with our internal data retention policies.
6. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encrypted data transmission using TLS/SSL protocols
- Access controls limiting personal information to authorized personnel only
- Secure cloud infrastructure with regular security assessments
- Employee training on data privacy and security practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately at info@palateq.com.
7. Children's Privacy
Our website and services are directed exclusively to business professionals and are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information. If you believe we may have collected information from a child under 13, please contact us at info@palateq.com.
8. California Privacy Rights (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may provide you with certain rights regarding your personal information, including:
- Right to Know — the right to request information about the categories and specific pieces of personal information we have collected about you and how it is used and shared
- Right to Delete — the right to request deletion of personal information we have collected, subject to certain legal exceptions
- Right to Correct — the right to request correction of inaccurate personal information we maintain about you
- Right to Opt-Out — the right to opt out of the sale or sharing of personal information. We do not sell personal information.
- Right to Non-Discrimination — we will not discriminate against you for exercising your privacy rights
To exercise any of these rights, please contact us using the information in Section 11. We will respond to verifiable requests within the timeframes required by applicable law (generally within 45 days, with a possible 45-day extension when reasonably necessary).
9. Third-Party Links
Our website may contain links to third-party websites, platforms, or services that are not owned or controlled by PalaTEQ Solutions. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of any third-party site you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. Your continued use of our website or services after any changes take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
PalaTEQ Solutions LLC
5900 Balcones Dr #28555
Austin, Texas 78731
Email: info@palateq.com
Phone: +1 (669) 325-9632
This Privacy Policy is provided for informational purposes and does not constitute legal advice. PalaTEQ Solutions LLC recommends consulting a qualified attorney for legal guidance specific to your situation.